Privacy Policy

1. Introduction

TutorPro ('we,' 'our,' or 'us') provides Test Preparation, Tutoring Services, and End-to-End Exam Support (including exam completion on your behalf). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

For our services (Test Prep, Tutoring, and Exam Support), we may collect:

• Personal Information: Full name, email, phone number, payment details, academic records
• Exam Credentials: For end-to-end exam support, we collect login details and exam materials (only with explicit consent)
• Performance Data: Test scores, practice results, and academic progress

3. How We Use Your Information

Specific to our services:

• Test Preparation: Customize study plans and track progress
• Tutoring: Match with subject-specific tutors and schedule sessions
• Exam Support: Access exam portals on your behalf (with explicit authorization)
• Generate practice materials and mock exams
• Provide performance analytics and improvement recommendations

4. Special Considerations for Exam Support

For our end-to-end exam support service:

• We require explicit, documented consent for each exam session
• All exam credentials are stored encrypted and deleted after completion
• We maintain activity logs of all exam-related actions
• You may request complete deletion of exam-related data at any time

Note: We comply with all academic integrity policies and provide this service strictly as an accessibility aid.

5. Data Sharing

For our specialized services:

• Tutors receive only necessary information for your sessions
• Exam proctors receive limited access during support sessions
• Third-party testing platforms only receive information you authorize

6. Security Measures

Additional protections for exam support:

• Multi-factor authentication for all exam access
• Session recording and audit trails
• Automatic credential rotation after each use

7. Your Rights

Specific to our services:

• Request copies of all exam materials we've accessed
• Revoke exam access at any time (even mid-session)
• Receive full reports of all actions taken during exam support

8. Service-Specific Contact

9. Policy Updates

Changes specific to exam services will be communicated via email at least 14 days in advance.